Case Study #28 - First Tennessee Bank
HandReaders Create Self-Service Safe Deposit Box System at First Tennessee Bank
May 20, 2006
Biometric device grants unattended access through day gate
STATISTICS
Industry: Financial
Application: Access Control
Number of users: 320
Number of handreaders: 1
Challenge: An age-old problem with safe deposit boxes - Lost Keys
Solution: RSI HandKey®
Results: Customers now have faster access to their safe deposit boxes without branch assistance.
At the new East Memphis branch of the First Tennessee Bank, customers are getting to their safe deposit boxes faster, and the bank no longer needs to staff personnel exclusively to administer customers in and out of the vault. First Tennessee Bank leveraged the convenience of biometric hand geometry, which positively identifies people instead of their keys, cards or codes, with the installation of Diebold’s PassVault™, a biometric-based self-service safe deposit box system.
"We were challenged by the retail department to come up with a way where the bank could free up personnel to be more active in sales, versus dedicating a person to the safe deposit box vault," explains Wayne Leggett, project manager for physical security and construction at the new First Tennessee Bank branch. "Initially, we looked at using a keypad with a code and a magnetic stripe card, as with an automated teller machine (ATM), but there was too much opportunity for cards to get lost or displaced. Lost keys are an age-old problem with safe deposit boxes. Then, Diebold recommended PassVault."
"We simply took an established, conventional banking application and improved it through the efficiency of biometric technology to create better customer service and security," said Richard Baggot, vice president, Electronic Security and Currency Systems Group at Diebold. "Customers now have faster access to their safe deposit boxes without branch assistance."
PassVault is attached to the wall just outside the day gate to the vault. The customer enters a personal identification number (PIN) code and then places their hand on the device, which compares its length, width, thickness and surface area against a template previously stored within the PassVault system. It takes less than one second to verify identification and grant unassisted access into the vault.
"Our customers have responded very positively," Leggett adds. "Our regional vice presidents are now looking at retrofitting more branches with PassVault. We strongly recommend it as a way to free up bank personnel so they can focus on sales."
PassVault is currently a standalone unit but bank officials are discussing networking the device so the New Accounts department can open accounts and assign safe deposit boxes via a network system without directing customers to specific branches.
Since PassVault hand geometry readers can be standalone systems, banks and other facilities can provide heightened security and customer convenience without installing and wiring panels or connecting to networks. Customers do not need to remember to bring cards or keys to the facility to get the increased benefits of automation.
Diebold, Incorporated
Diebold, Incorporated is a global leader in providing integrated self-service delivery systems and services. Diebold employs more than 13,000 associates with representation in more than 88 countries worldwide and headquarters in North Canton, Ohio, USA. Diebold reported revenue of $1.76 billion in 2001 and is publicly traded on the New York Stock Exchange under the symbol 'DBD.' For more information, visit the company's Web site at www.diebold.com.
STATISTICS
Industry: Financial
Application: Access Control
Number of users: 320
Number of handreaders: 1
Challenge: An age-old problem with safe deposit boxes - Lost Keys
Solution: RSI HandKey®
Results: Customers now have faster access to their safe deposit boxes without branch assistance.
At the new East Memphis branch of the First Tennessee Bank, customers are getting to their safe deposit boxes faster, and the bank no longer needs to staff personnel exclusively to administer customers in and out of the vault. First Tennessee Bank leveraged the convenience of biometric hand geometry, which positively identifies people instead of their keys, cards or codes, with the installation of Diebold’s PassVault™, a biometric-based self-service safe deposit box system.
"We were challenged by the retail department to come up with a way where the bank could free up personnel to be more active in sales, versus dedicating a person to the safe deposit box vault," explains Wayne Leggett, project manager for physical security and construction at the new First Tennessee Bank branch. "Initially, we looked at using a keypad with a code and a magnetic stripe card, as with an automated teller machine (ATM), but there was too much opportunity for cards to get lost or displaced. Lost keys are an age-old problem with safe deposit boxes. Then, Diebold recommended PassVault."
"We simply took an established, conventional banking application and improved it through the efficiency of biometric technology to create better customer service and security," said Richard Baggot, vice president, Electronic Security and Currency Systems Group at Diebold. "Customers now have faster access to their safe deposit boxes without branch assistance."
PassVault is attached to the wall just outside the day gate to the vault. The customer enters a personal identification number (PIN) code and then places their hand on the device, which compares its length, width, thickness and surface area against a template previously stored within the PassVault system. It takes less than one second to verify identification and grant unassisted access into the vault.
"Our customers have responded very positively," Leggett adds. "Our regional vice presidents are now looking at retrofitting more branches with PassVault. We strongly recommend it as a way to free up bank personnel so they can focus on sales."
PassVault is currently a standalone unit but bank officials are discussing networking the device so the New Accounts department can open accounts and assign safe deposit boxes via a network system without directing customers to specific branches.
Since PassVault hand geometry readers can be standalone systems, banks and other facilities can provide heightened security and customer convenience without installing and wiring panels or connecting to networks. Customers do not need to remember to bring cards or keys to the facility to get the increased benefits of automation.
Diebold, Incorporated
Diebold, Incorporated is a global leader in providing integrated self-service delivery systems and services. Diebold employs more than 13,000 associates with representation in more than 88 countries worldwide and headquarters in North Canton, Ohio, USA. Diebold reported revenue of $1.76 billion in 2001 and is publicly traded on the New York Stock Exchange under the symbol 'DBD.' For more information, visit the company's Web site at www.diebold.com.
